Post-purchase support
Returns & Exchanges
We want customers to receive the correct product in good condition. Because our catalogue includes design-led and potentially customised products, exchange and return handling depends on the nature of the item and the issue reported.
Reporting window
When to contact us
If you receive a damaged product, the wrong item, a quantity issue, or a visible production defect, contact us as soon as possible after delivery.
To help us assess the issue quickly, please share your order number and clear photos of the product, packaging, and any damage.
We can usually help if
Eligible cases
- You received the wrong product, size, design, or quantity
- The item arrived damaged in transit
- There is a clear manufacturing or print defect
- The product does not match the confirmed order details due to our fulfilment error
Important exclusions
Non-returnable or limited-return items
- Customised, personalised, or made-to-order items are generally not returnable for change-of-mind reasons
- Used, washed, damaged-after-delivery, or incomplete items are not eligible
- Minor variation in colour or finish caused by screen settings or handmade/custom production is not treated as damage
How resolution works
Refunds and exchanges
Depending on the issue, the suitable resolution may be a replacement, an exchange, store assistance, or another support outcome approved by our team after review.
Not every issue automatically qualifies for a cash refund. The final resolution depends on the condition of the item, the order type, and whether the product was customised.