Skip to content
Free shipping on orders above Rs. 1,999

Contact Us

If you need help with an order, want to ask about a product, or would like to discuss a custom request, you can contact the emug.pk support team through the channels below. We are an online store serving customers across Pakistan, so the fastest support is usually through email or WhatsApp-friendly phone contact.

Chat with us on WhatsApp

The quickest way to reach us

+92 313 6504347
Chat on WhatsAppCall us

How to reach us

  • Email support

    For order questions, product help, or issue resolution, email us at support@emug.pk.

    Email support@emug.pk

  • Phone / WhatsApp

    For quick updates and pre-order questions, contact us on +92 313 6504347.

    Call +92 313 6504347

  • Support hours

    Monday to Saturday, 11:00 AM to 7:00 PM Pakistan Standard Time. Messages received outside support hours are answered on the next working day.

  • Response expectations

    Most support queries are answered within 1 business day. During launches, sales, or public holidays, response times may be slightly longer.

What to include when contacting us

  • Your full name and order number if you already placed an order
  • A short description of the issue or request
  • Photos if your query relates to a damaged, incorrect, or print-quality issue
  • The product link or design reference if you are asking about a custom order

Custom and bulk order enquiries

If you are enquiring about customised designs, corporate gifting, event orders, or bulk quantities, please mention the expected quantity, deadline, and any artwork or design direction you already have.

This helps us guide you faster on feasibility, lead time, and the best next step.

A contact form is not live on the store at the moment. Until a proper submission flow is added, email and phone remain the official support channels.

Need policy details first?

If your question is about delivery, exchanges, or customer policies, the help pages below may answer it immediately.