Customer support
Contact Us
If you need help with an order, want to ask about a product, or would like to discuss a custom request, you can contact the emug.pk support team through the channels below. We are an online store serving customers across Pakistan, so the fastest support is usually through email or WhatsApp-friendly phone contact.
Support channels
How to reach us
Email support
For order questions, product help, or issue resolution, email us at support@emug.pk.
Email support@emug.pkPhone / WhatsApp
For quick updates and pre-order questions, contact us on +92 313 6504347.
Call +92 313 6504347Support hours
Monday to Saturday, 11:00 AM to 7:00 PM Pakistan Standard Time. Messages received outside support hours are answered on the next working day.
Response expectations
Most support queries are answered within 1 business day. During launches, sales, or public holidays, response times may be slightly longer.
To help us respond faster
What to include when contacting us
- Your full name and order number if you already placed an order
- A short description of the issue or request
- Photos if your query relates to a damaged, incorrect, or print-quality issue
- The product link or design reference if you are asking about a custom order
Special requests
Custom and bulk order enquiries
If you are enquiring about customised designs, corporate gifting, event orders, or bulk quantities, please mention the expected quantity, deadline, and any artwork or design direction you already have.
This helps us guide you faster on feasibility, lead time, and the best next step.