Your information
Privacy Policy
This Privacy Policy explains the types of information emug.pk may collect when you browse the site, place an order, contact support, or sign up for marketing communication. It also explains how that information may be used and protected.
Data categories
Information we may collect
- Name, phone number, email address, and delivery address
- Order details, product selections, and payment-related checkout information
- Messages you send to support, including attachments or issue photos
- Technical information such as browser, device, pages visited, and basic analytics or cookie data
Purpose
How we use your information
- To process, verify, dispatch, and support your orders
- To contact you about delivery, account, support, or service-related matters
- To improve the website, ordering experience, and customer support quality
- To send promotional communication if you have opted in or otherwise permitted such contact
- To prevent misuse, fraud, duplicate claims, or technical abuse of the platform
Handling standards
Sharing and protection
Your information may be shared with service providers involved in running the store, such as payment processors, hosting providers, analytics tools, or courier partners, only to the extent reasonably needed for store operations.
We do not publish your private customer information publicly. Access to customer data should remain limited to legitimate business, fulfilment, support, or legal needs.
Preferences
Cookies and marketing
The site may use cookies or similar technologies to support core functionality, remember preferences, measure performance, and understand website usage.
If you receive promotional emails or messages from us, you can opt out through the channel used or by contacting support.