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Privacy Policy

This Privacy Policy explains the types of information emug.pk may collect when you browse the site, place an order, contact support, or sign up for marketing communication. It also explains how that information may be used and protected.

Information we may collect

  • Name, phone number, email address, and delivery address
  • Order details, product selections, and payment-related checkout information
  • Messages you send to support, including attachments or issue photos
  • Technical information such as browser, device, pages visited, and basic analytics or cookie data

How we use your information

  • To process, verify, dispatch, and support your orders
  • To contact you about delivery, account, support, or service-related matters
  • To improve the website, ordering experience, and customer support quality
  • To send promotional communication if you have opted in or otherwise permitted such contact
  • To prevent misuse, fraud, duplicate claims, or technical abuse of the platform

Sharing and protection

Your information may be shared with service providers involved in running the store, such as payment processors, hosting providers, analytics tools, or courier partners, only to the extent reasonably needed for store operations.

We do not publish your private customer information publicly. Access to customer data should remain limited to legitimate business, fulfilment, support, or legal needs.

No online platform can guarantee absolute security, but we aim to use appropriate operational and technical safeguards for the information we handle.

Cookies and marketing

The site may use cookies or similar technologies to support core functionality, remember preferences, measure performance, and understand website usage.

If you receive promotional emails or messages from us, you can opt out through the channel used or by contacting support.

Have a privacy question?

If you need clarification about how your data is used on the store, contact the support team directly.